1. About Our Products
1.1 What types of products do you sell?
We specialize in men’s and women’s apparel, including a wide range of clothing styles designed to meet diverse fashion preferences and seasonal needs. Our product selection focuses on everyday wear, casual styles, and fashion-forward designs suitable for different occasions.
1.2 Are your products new and unused?
Yes. All products sold on our website are brand new, unused, and carefully prepared before shipment. Items are inspected prior to dispatch to ensure they meet our quality standards.
1.3 Do the products match the images shown on the website?
We make reasonable efforts to ensure that product images, descriptions, and details accurately represent the actual items. However, minor variations in color, texture, or appearance may occur due to lighting conditions, screen settings, or manufacturing differences.
2. Sizing and Fit
2.1 How do I choose the correct size?
Each product page includes size information intended to assist customers in selecting an appropriate size. We recommend reviewing the size details carefully and comparing them with personal measurements before placing an order.
2.2 Are sizes standardized?
Sizing standards may vary depending on design, fabric, and production methods. Measurements provided are for reference purposes and may include minor tolerances.
2.3 What if the item does not fit as expected?
If an item does not meet your fit expectations, please refer to our Return & Refund Policy for information regarding eligibility and procedures.
3. Orders and Payment
3.1 How do I place an order?
Orders can be placed directly through our website by selecting desired items, adding them to the shopping cart, and completing the checkout process according to the on-screen instructions.
3.2 Can I modify or cancel my order after placing it?
Order modification or cancellation may be possible before shipment. Once an order has been dispatched, changes or cancellations may no longer be accepted.
3.3 Will I receive an order confirmation?
Yes. After a successful order placement, an order confirmation will be generated through the website system for your reference.
4. Shipping and Delivery
4.1 Do you offer international shipping?
As a cross-border e-commerce business, we ship to multiple supported destinations. Shipping availability may vary depending on location.
4.2 How long does delivery take?
Delivery times depend on factors such as order processing, shipping method, destination, customs procedures, and external conditions. Estimated delivery times are provided for reference only.
4.3 Are shipping times guaranteed?
No. Shipping and delivery times are estimates and are not guaranteed due to the nature of logistics and cross-border transportation.
4.4 Will my order be shipped in one package?
Orders containing multiple items may be shipped separately depending on inventory location and logistics arrangements.
5. Customs, Duties, and Taxes
5.1 Will I need to pay customs duties or taxes?
International shipments may be subject to customs duties, taxes, or fees imposed by the destination authorities. These charges are the responsibility of the customer unless otherwise stated.
5.2 Can customs delays affect delivery?
Yes. Customs inspections and clearance procedures may result in delays beyond the Company’s control.
6. Returns, Refunds, and Exchanges
6.1 What is your return policy?
We offer returns in accordance with our Return & Refund Policy. Eligibility depends on factors such as item condition, return timeframe, and product category.
6.2 Can I return an item if I change my mind?
Returns for change-of-mind reasons may be accepted if the item meets return eligibility requirements and is returned within the applicable timeframe.
6.3 Are all items returnable?
Certain items, such as final sale or customized products, may not be eligible for return. Please review the applicable policy for details.
6.4 How long does it take to process a refund?
Refunds are processed after returned items are received and inspected. Processing times may vary depending on payment methods and service providers.
7. Product Quality and Care
7.1 How should I care for my clothing?
Care instructions, if provided, should be followed to maintain product quality. Improper washing, drying, or handling may affect fabric condition and appearance.
7.2 Are slight imperfections considered defects?
Minor variations in stitching, fabric texture, or appearance that do not affect wearability or function are generally not considered defects.
8. Website and Account Use
8.1 Do I need an account to place an order?
Some features may be available without account registration, while others may require creating an account for order tracking and management.
8.2 Is my personal information secure?
We take reasonable measures to protect personal information. Data handling practices are described in our Privacy Policy.
9. Promotions and Discounts
9.1 Can promotions be combined?
Unless explicitly stated, promotions, discounts, or special offers cannot be combined.
9.2 Are discounted items eligible for return?
Discounted or promotional items may be subject to specific return conditions, which will be stated at the time of purchase.
10. Service and Support
10.1 How are service inquiries handled?
Service inquiries are handled according to our Team & Service Policy. Response times may vary based on inquiry type and operational capacity.
10.2 What if I am not satisfied with the service?
We aim to handle service-related concerns fairly and reasonably, in accordance with applicable policies.
11. Technical Issues
11.1 What should I do if I encounter website issues?
Temporary technical issues may occur due to maintenance or system updates. We recommend revisiting the website later if problems persist.
11.2 Are website errors grounds for compensation?
Technical issues do not automatically entitle customers to compensation unless otherwise required by applicable law.
12. Policy Updates
12.1 Can policies change?
Yes. Company policies, including FAQs, may be updated from time to time to reflect operational or regulatory changes.
12.2 Which version applies to my order?
The version of the policy in effect at the time of order placement generally applies.
13. General Questions
13.1 Who can use the website?
The website is intended for users who are legally permitted to make online purchases according to applicable laws.
13.2 Does using the website mean I agree to your policies?
Yes. By accessing or using the website, you agree to comply with all applicable policies and terms.