This Return & Refund Policy (the “Policy”) governs the terms and conditions under which returns, exchanges, and refunds are accepted by Huaihua Yuejin Cross-Border E-Commerce Co., Ltd. (hereinafter referred to as the “Company,” “we,” “us,” or “our”) for purchases of men’s and women’s apparel made through our official website (the “Website”).
This Policy is designed to provide transparent, detailed, and comprehensive guidance regarding customer rights and responsibilities, acceptable return circumstances, refund eligibility, processing procedures, and limitations applicable to cross-border e-commerce transactions involving apparel products. By placing an order on the Website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
1. General Principles
1.1
The Company is committed to offering high-quality men’s and women’s apparel while maintaining fair and reasonable return and refund standards consistent with the nature of cross-border e-commerce and apparel products.
1.2
Due to differences in sizing standards, personal preferences, fabric characteristics, and international logistics conditions, apparel purchases require careful review of product descriptions before ordering. This Policy establishes balanced rules to protect both customers and the Company.
1.3
All return, exchange, and refund requests are subject to review and approval in accordance with this Policy. Submission of a request does not guarantee approval.
2. Scope of Application
2.1
This Policy applies exclusively to apparel products sold on the Website, including but not limited to men’s clothing, women’s clothing, seasonal apparel, and related fashion items.
2.2
This Policy does not apply to purchases made through third-party platforms, resellers, or offline channels.
2.3
Promotional items, discounted items, or special sales may be subject to additional or modified return conditions, which will be clearly stated at the time of purchase where applicable.
3. Definitions
For the purposes of this Policy:
- “Return” refers to the process of sending purchased items back to the Company for evaluation.
- “Refund” refers to the reimbursement of payment after a return has been approved.
- “Exchange” refers to replacing an eligible item with another item of the same type or value, subject to availability.
- “Original Condition” refers to items that are unused, unwashed, undamaged, and returned with original packaging, tags, labels, and accessories intact.
4. Eligibility for Returns
4.1
A return may be accepted only if all of the following conditions are met:
- The item is returned within the applicable return period stated on the Website or order confirmation.
- The item remains in its original condition.
- The item has not been worn, altered, washed, or damaged.
- All original tags, labels, and packaging are intact.
4.2
Items that do not meet these conditions may be rejected or subject to partial refund at the Company’s discretion.
5. Non-Returnable Items
5.1
The following categories are generally non-returnable unless otherwise required by applicable law:
- Items explicitly marked as “final sale” or “non-returnable”
- Customized, personalized, or made-to-order apparel
- Items showing signs of wear, odor, damage, or alteration
- Items missing original tags or packaging
5.2
Hygiene-sensitive apparel items may not be eligible for return once opened or used, due to health and safety considerations.
6. Return Period
6.1
The return period begins on the date the order is delivered to the customer.
6.2
Return requests submitted outside the stated return period may not be accepted.
6.3
Customers are responsible for initiating return requests within the allowed timeframe.
7. Return Request Procedure
7.1
To initiate a return, customers must follow the return instructions provided on the Website or within their order account.
7.2
Return requests must include sufficient information to identify the order and the item(s) being returned.
7.3
The Company reserves the right to request additional information or evidence to evaluate the return request.
8. Return Shipping Responsibility
8.1
Unless otherwise stated, customers are responsible for return shipping costs.
8.2
Return shipping costs are non-refundable unless the return is approved due to a confirmed product defect or error attributable to the Company.
8.3
Customers are advised to use trackable shipping methods when returning items.
9. Condition Inspection Upon Return
9.1
All returned items are subject to inspection upon receipt.
9.2
The Company reserves the right to refuse returns that do not meet the eligibility criteria outlined in this Policy.
9.3
Items returned in unacceptable condition may be sent back to the customer or disposed of at the Company’s discretion.
10. Refund Eligibility
10.1
Refunds are issued only after the returned item has been received and inspected.
10.2
Approved refunds are processed based on the original payment method, unless otherwise specified.
10.3
Refund amounts may exclude original shipping fees, duties, taxes, or other non-refundable charges, unless otherwise required by law.
11. Partial Refunds
11.1
Partial refunds may be issued in the following circumstances:
- Items returned with minor signs of handling
- Missing original packaging or accessories
- Approved exceptions under special circumstances
11.2
The determination of partial refunds is made at the Company’s reasonable discretion.
12. Exchanges
12.1
Exchange requests are subject to product availability.
12.2
Exchanges may be limited to the same item in a different size or color.
12.3
Customers may be responsible for shipping costs associated with exchanges.
13. Defective or Incorrect Items
13.1
If an item is confirmed to be defective or incorrect, customers may be eligible for a return, refund, or exchange.
13.2
Claims regarding defective or incorrect items must be submitted within a reasonable timeframe after delivery.
13.3
Evidence may be required to support such claims.
14. Size, Fit, and Color Considerations
14.1
Apparel sizing may vary based on design, fabric, and manufacturing standards.
14.2
Minor variations in color due to display settings or lighting conditions do not constitute defects.
14.3
Customers are responsible for reviewing size charts and product descriptions prior to purchase.
15. Cross-Border Considerations
15.1
Cross-border transactions may involve customs inspections, duties, and international shipping delays.
15.2
The Company is not responsible for delays or costs arising from customs procedures.
15.3
Returned items must comply with applicable cross-border shipping regulations.
16. Refund Processing Time
16.1
Refunds are processed within a reasonable period after return approval.
16.2
Actual receipt of funds may depend on the payment provider and financial institution.
16.3
The Company is not responsible for delays caused by third-party payment processors.
17. Payment Method Limitations
17.1
Refunds are generally issued to the original payment method used for the purchase.
17.2
Alternative refund arrangements may be considered only where technically necessary.
18. Order Cancellation
18.1
Order cancellation requests may be accepted only before shipment.
18.2
Once an order has been shipped, cancellation is no longer possible, and the return process must be followed.
19. Refused or Undeliverable Packages
19.1
Packages refused by the customer or returned due to delivery failure may be treated as returns.
19.2
Associated costs may be deducted from any applicable refund.
20. Abuse of Return Policy
20.1
The Company reserves the right to restrict or deny return privileges to customers who abuse the return process.
20.2
Abusive behavior includes excessive returns, fraudulent claims, or misuse of products.
21. Risk of Loss
21.1
Risk of loss transfers to the customer upon delivery.
21.2
Returned items remain the customer’s responsibility until received by the Company.
22. Force Majeure
22.1
The Company is not liable for delays or failures caused by events beyond reasonable control.
22.2
Such events include natural disasters, transportation disruptions, or regulatory actions.
23. Policy Modifications
23.1
The Company reserves the right to modify this Policy at any time.
23.2
Revisions become effective upon publication on the Website.
24. Governing Principles
24.1
This Policy is intended to be applied in a fair and reasonable manner.
24.2
Interpretation and application of this Policy remain at the Company’s reasonable discretion, subject to applicable law.
25. Acceptance of This Policy
By placing an order on the Website, you confirm that you have read, understood, and agreed to this Return & Refund Policy in its entirety.